Collection Agents are responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. They acts as the liaison between creditors and customers and manage overdue accounts.
Sample Companies:
Nationwide Mutual Insurance Company
Kohl’s
Citi
Chase
Salary:
The median salary for a Collection Agent is $33,100. The median hourly wage is approximately $15/hr.
How to get there:
College majors closest to this career are Banking and Financial Support Services. Experience is needed in customer service, administration and management, with computers, and with behavioral assessments. Knowledge of law and government, and economics and accounting is also needed. Collection Agents must also have good judgment and able to make wise decisions under pressure.
Important Qualities:
Active listening
Good speaking skills
Negotiation
Critical thinking
Strong reading comprehension
Relevant Classes:
Composition I and Advanced Composition/Writing
BADM 314-Leading Negotiations
CMN 101- Public Speaking
CMN 211- Business Communication
ECON 426- Monetary Economics and Policy
Relevant Clubs & Organizations:
Corporate and Business Law Association
Critical Thinkers Society (CriTS)
Economics Club
Economics Ambassadors